Quality Assurance - Team Leader

Purpose and Overview

The purpose of posting this job description is to find a highly qualified individual to fill the role of Quality Assurance - Team Leader in our growing company. As a Team Leader, the candidate will be responsible for overseeing the quality assurance process and ensuring that our products and services meet the highest standards. The job post offers an exciting opportunity for someone with expertise in quality assurance and a passion for delivering exceptional results.

The Quality Assurance - Team Leader will play a crucial role in maintaining and improving our quality assurance standards. They will lead a team of quality assurance professionals and collaborate with other departments to identify areas for improvement and implement effective quality control measures. The successful candidate will have the opportunity to contribute their expertise and make a significant impact on our company's success.

Responsibilities

• Conducting the Quality Assurance testing in accordance with the firmwide Quality Assurance standards 
• Document outcomes of conformance / non-conformance
• Oversee review findings remediation to ensure all items are closed in a timely manner
• Stakeholder management - Regular liaison with front and middle office employees regarding review findings and where appropriate, escalation to senior management
• Ad-hoc regulatory / audit-related remediation projects 
• Design and production of regular Management Information (MIS) - compiling data and producing regular reporting as required by senior management and business forums/committees

Requirements

• MBA/Post Graduate/Bachelor in any discipline with relevant experience
• Work experience of 2-4 years in a financial service industry
• Quality Assurance, control testing, audit, compliance background is preferred 
• Knowledge of Wealth Management Products is preferred
• Ability to identify and articulate new or emerging risks to the business, getting to the why as efficiently as possible. 
• Detail oriented and a disciplined approach to process and quality controls. 
• Strong documentation skills to clearly articulate results of testing.
• Excellent organization, written and oral communication skills.
• Proficiency in MS Excel, PowerPoint , documentation and metrics.
• Ability to articulate complex issues concisely and communicate effectively with senior stakeholders. Strong teamwork, partnership, and collaboration
• Ability to investigate, analyze, review and document processes 
• The role is specific to support APAC region, therefore, looking for Cantonese / Mandarin language is a must

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.