Technical Writer

Key Skills

Producing online help and PDF Using MadCap(Flare) in a Jira-Agile environment.

Total experience required: 4+ Years

Roles and Responsibilities

• Writing Documentation from Design docs,working with product team members for review 
• Create documentation plan for each product release, detailing high-level customer deliverables and required resources. 
• Plan, research, design, write, and edit product documentation. 
• Attend design reviews and other development meetings for assigned products to deeply understand the subject matter, and attend project planning and update meetings as requested by manager. 
• Collaborate with developers, business analysts, and product experts to gain first-hand experience with the newly-developed technology, gaining the necessary experience needed to develop the required documentation. 
• Enhance technical communication knowledge through research or participation in the technical communication community as needed to ensure that IDS is employing best practices and using the most appropriate tools. 
• Understand and follow company, team, and individual processes and procedures as defined by company, manager, and/or team members. 
• Contribute to ongoing process improvement with specific focus on automation and improved efficiency. 
• Coordinate closely with project teams to provide estimates, status, and risks affecting the achievement of group goals and deadlines. 
• Over time, become a product expert, advocate for the end user, and contribute to the future direction of the product. 
• Participate in product training and customer conferences. 
• Provide editorial services and tactical contributions to peer writers in a professional and supportive fashion. 
• Participate in team efforts to achieve other departmental and company goals such as reviewing marketing materials, training documents, sales collateral, and other non-product deliverables.

AdvanSoft is an IT company that is dedicated to providing a broad range of enterprise-level services and support to businesses that are looking to increase productivity and profitability. We gratify ourselves on our excellent reputation for providing efficient, profitable IT Support, and IT Services with a personalized level of service. Emerging technologies are disrupting old paradigms and unshackling new opportunities. Our expertise and experience in a wide variety of different industries such as IT, Staffing, Back office, Cloud services, etc ensure that we are well placed to acknowledge the unique challenges and advice you on the best practices for your specific sector.

Simultaneously, we understand that each business is distinct and work with you to gain a comprehension of your specific business IT support requirements and priorities which enables us to deliver a truly bespoke IT and Network support service.