Guest Escalation Supervisor

About the job

We, at Treebo, are working towards building a really awesome Guest Delight Team. For the uninitiated,Treebo is a new age hotel brand offering comfortable stays at budget prices. Staying at budget hotels has always meant making compromises on quality. Well, not anymore. At Treebo, we are putting dignity back into budget travel with our unmatched 100% Quality Guarantee. Founded in 2015, we currently operate more than 1000+ properties across 120 locations in India. We are hell bent on changing the way customer experience is delivered in the industry. So if you are passionate about being part of a truly game-changing team, look no more. This might just be the perfect opportunity for you!!

About the Role:

• We are re-thinking customer service. We are obsessed with delivering nothing but the best to our guests.
• And in this role as a Guest Escalation Supervisor, you will be doing just that!
• You will be communicating with our guests and business partners over the phone.
• You will beat stereotypes in delivering a delightful experience to our guests.
• You will be the first point of contact in resolving guest queries and concerns.
  
  You will be building rapport, hustling and coordinating with multiple internal functions to resolve issues.
• You will spot and initiate process changes that will increase efficiency and overall experience.
• You will be working on various internal tools to capture datas to relay customer feedback to the organization.
• You will also be communicating with customers as well business partners over emails.

Qualities we are Looking in you:

• Hustler
• Great Problem solving skills
• Love speaking with new people. Have excellent communication skills – both verbal and written.
• Are empathetic and always look at providing nothing but the best possible solution to customers. ·
• Are a start-up enthusiast and understand what it takes to be part of a young and fast growing team.
• Are tech-savvy with working knowledge of Google Applications and CRM tools.

Job Location:

Bangalore, Karnataka

Preferred experience:

Escalations Desk/Floor Supervisor: 1 year

Required languages:

• Hindi
• English

We are a 'digital hotel company'. To borrow and extend Steve Jobs' words - we work with the mind of an engineer and the heart of a hotelier. This is best evident in our two business units - "Treebo Hotels" and "Hotel Superhero". 

Treebo Hotels is India's most loved hotel chain in the premium-budget segment. We have used technology to drive quality control at scale in the economy segment of hotel industry, which was so far unorganised and fragmented. We offer travellers a safe, clean, comfortable accommodation at affordable prices. We are rated 7.8/10 by customers, miles ahead of other players. We have 600+ hotels across 100+ cities under our brand. 

Hotel Superhero is our brand-new, super-exciting, pure-play technology business. Over the years, we realised that the tech solutions we had built for our own use at Treebo were truly cutting edge and unparalleled in the industry. So we decided to externalise and monetise them as a SaaS business. As part of Hotel Superhero we offer an integrated, intuitive, and extremely powerful hotel management software which takes care of all technology needs of hotels. We offer central reservation system, property management system, revenue manager, channel manager, and a lot more as part of an all-in-one solution. 

Our target clients are anyone and everyone running a hospitality business - whether these are boutique hotels, vacation rentals, mid-sized chains, hostels, or large global chains. We have global ambitions with this business and have already developed clients outside India for this business.

Hotel Superhero is the business we are actively hiring tech talent for. We are a small team with big ambitions. Joining the Hotel Superhero team could be a great opportunity to get step-up opportunities to build meaty, challenging products. 

We pride ourselves for building a company with a fantastic culture and highly accomplished base of current and past employees. Check out our other pages here to know more.