Product Support Engineer

Experience: 3.00+ years

Salary: INR 50000-130000 / month (based on experience)

Expected Notice Period: 15 Days

Shift: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type: Remote

Placement Type: Full Time Permanent position

(*Note: This is a requirement for one of Uplers' client - Appfire)

What do you need for this opportunity?

Primary Skills: Groovy, Jira, Problem Solving, Product Support, Technical Support, Troubleshooting, Windows, Cloud Server (Google / AWS), Database, Linux, Shell Scripting, SQL

Appfire is Looking for: 

Job Overview

• Due to Appfire's exponential growth, we seek a talented and highly ambitious professional to join us as product support engineer. In this significant role, you will have the opportunity to work with Appfire’s growing list of business-class products and cutting-edge Atlassian products such as Jira, Confluence, and Bitbucket deployed globally in cloud and data centre environments.
• The product support engineer is responsible for assisting, diagnosing, troubleshooting, and delivering effective solutions to customers for simple-to-complex technical issues.

What You Will Do

• You will diagnose, configure, troubleshoot and solve technical problems associated with Appfire Apps in the Atlassian landscape involving a wide range of enterprise software products.
• You will apply your leadership skills and provide technical guidance and issue-resolution support to peer and junior resources.
• You will apply your analytical and problem-solving skills in researching, diagnosing, troubleshooting, and identifying solutions to complex software product L1-L2-L3 support issues.
• You will have complete freedom in taking ownership of customer issues reported and drive them through to resolution from start to finish.
• You will gain experience in cutting-edge technologies such as SaaS, Virtual Environments, Amazon AWS, Microsoft Azure, Docker containers, etc.
• You will get an opportunity to work with architects, leads, principals on escalated unresolved issues and gain immense knowledge through collaboration.

Engagement Type:

Client / Talent Agreement: Full time Permanent position 

This Role Requires:

• Strong analytical and problem-solving skills to quickly identify an effective solution for customer issues.
• Scripting, database SQL, and systems skills. 
• Excellent customer-facing and communication skills.
• 3+ years of total experience working as a technical support engineer, managing and supporting enterprise-class software products.
• 2+ years of experience working as system or application support engineer in a collaborative role, that helps facilitate remote delivery of support services.
• B.E/B.Tech in CSE, IT, ECE, EEE, MIS, or a comparable discipline.
• Knowledge of Atlassian products and Appfire products (https://www.appfire.com) is highly desirable. 
• Great opportunity to gain Atlassian experience.

About our Client - Appfire:

Appfire is a digital innovation company that builds custom mobile apps. They help enterprises mobilize their business with custom apps for iOS and Android. Appfire was founded in 2011 and is headquartered in San Francisco, California.

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