Purpose and Overview

The purpose of this job description is to attract highly qualified candidates for the position of Senior Manager - Client Services. As a growing company, we are seeking an individual who can contribute their expertise and passion to our team. The Senior Manager - Client Services will play a crucial role in managing and maintaining client relationships, ensuring customer satisfaction, and driving business growth.

As the Senior Manager - Client Services, you will be responsible for overseeing the account management process, conducting business case analysis, and preparing presentations for key accounts. You will also be responsible for analyzing market share and implementing strategies to increase it. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of client services.

Responsibilities

• Persuade clients to provide industry-wide references in order to support revenue growth outside the account and increase ROI on events.
• Customer Prospecting: Provide client introductions, customer context etc. To support the HBU G/EM’s efforts in his/her account in order to open diverse service-lines (HBUs) in his/her account. 
• Navigate the account to identify varied kinds of deals in the account in order to increase Infosys revenue and HBU mix and improve market share. 
• Proposal Development: Internal: Form pursuit team across Bus/external partners if needed. Position client-facing team with client, explain client context, coach the pursuit team, suggest win price and drive this among various Bus based on competitive intelligence, future potential, positioning with client. 
• Drive consensus between Bus on pricing (including revenue transfer if required).
• Recommend and defend win-price at the appropriate levels (considering the size of the deal) of management/finance and procure all approvals.
• Clarify client expectations (where possible, coach the client on what s/he can expect based on knowledge of the account and industry).
• Collect ground level intelligence on client drivers and competitor moves.
• Set expectations and ratify the solution with client in order to demonstrate business value to the client maintain Infosys price premium. 
• Identify opportunities for upselling and cross-selling to existing clients
• Set up and facilitate proposal coaching sessions between client and pursuit team’s technical/domain experts.
• Lead and mentor a team of client services professionals
• Develops the account plan in conjunction with the other stakeholders (service line/HBU mis, revenues, profitability.

Requirements

• Minimum of 5 years of experience in client services or account management
• Strong knowledge of business case analysis and preparation
• Excellent presentation and communication skills
• Ability to build and maintain strong client relationships
• Experience in analyzing market share and implementing strategies to increase it
• Proficiency in customer satisfaction measurement and improvement
• Ability to analyze and interpret financial data
• Strong leadership and team management skills
• Ability to work in a fast-paced and dynamic environment
• Sales Domain Experience in Manufacturing/Life Sciences/Pharma/Medical Product is an added advantage.
• Any graduate degree

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.