Customer Support Associate

Purpose and Overview

This is a full-time on-site role for a Customer Support Associate. The Customer Support Associate will be responsible for providing exceptional customer service and support, creating a positive customer experience and conducting training sessions.

Responsibilities

• Respond to customer inquiries and provide accurate and timely information
• Resolve customer complaints and issues in a professional and efficient manner
• Provide product information and assistance to customers
• Ensure customer satisfaction by exceeding their expectations
• Collaborate with other team members to resolve complex customer issues
• Document customer interactions and maintain accurate records
• Identify and escalate priority issues to the appropriate department
• Stay up-to-date with product knowledge and industry trends
• Assist in training new customer support team members
• Contribute to the improvement of customer support processes and procedures

Requirements

Qualifications

• Excellent Customer Support, Customer Experience, and Customer Service skills
• Experience in conducting training sessions and/or creating training materials
• Excellent verbal and written communication skills
• Strong problem-solving skills and ability to think analytically
• Ability to work in a fast-paced environment and be adaptable to change
• Minimum Education- 10 +2/DIPLOMA (Education must be completed)

Criteria

• Should be comfortable with rotational shifts (Night shifts are included)
• Should be comfortable with one rotational week-off.
• Immediate joiners are preferred.
• Only one side cab given for night shift

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences. We #Rise together to create sustainable businesses that can bring about lasting change in our communities – to create an equal world, to be future ready, and to create value. We are a USD 6.5 billion company with 148,000+ professionals across 90 countries, helping 1255 global customers including Fortune 500 companies.

We are focused on leveraging next-generation technologies including 5G, blockchain, metaverse, quantum computing, cybersecurity, artificial intelligence, and more, to enable end-to-end digital transformation for global customers.

We are the fastest growing brand in ‘brand strength’ and rated amongst the top 7 IT services brands globally, a Gold Winner at ITSMA Marketing Excellence Awards'22, included in Bloomberg 2023 Gender-Equality Index for the fourth year in a row, and have been recognized as the 'Most Preferred Workplace'.

We are part of the Mahindra Group, founded in 1945, which is the most admired multinational federation of companies with 260,000+ employees in over 100 countries, known for its leadership in various industries including farm equipment, utility vehicles, IT, and financial services in India and is the world’s largest tractor company by volume. It also has a strong presence in renewable energy, agriculture, logistics, hospitality, and real estate. The group's focus is on leading ESG globally, enabling rural prosperity and enhancing urban living, and driving positive change in the lives of communities and stakeholders.

With the NXT.NOWTM framework, we aim to enhance human-centric experiences for our ecosystem and drive collaborative disruption with synergies arising from a robust portfolio of companies. We aim at delivering tomorrow’s experiences today and believe that the ‘Future is Now’.